Shipping policy

Shipping Policy

We know you’re excited to get your Tucker Brown order, and we’re just as excited to send it your way! Our team carefully packs and ships each order from our store in the Fort Worth Stockyards.

Order Processing

Orders are typically processed and shipped within 1–3 business days after your order is placed.

During collection launches, sales, holidays, and other high-volume periods, processing may take a little longer. We appreciate your patience while our small team works to get every order out the door as quickly as possible.

Please note that processing time is separate from carrier transit time.

Shipping Rates & Delivery

Shipping rates and available shipping options are calculated at checkout based on your order and delivery address.

Once your package leaves Tucker Brown, delivery times are determined by the shipping carrier and may be affected by weather, holidays, or other carrier delays outside of our control.

Expedited Shipping

If you select an expedited shipping option, please keep in mind that expedited shipping refers to the carrier's transit time after your order has been processed.

If you need an item for a specific event or date, please contact us before placing your order and we'll be happy to help determine the best shipping option.

Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Please allow up to 24 hours for tracking information to update after your shipping confirmation is sent.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the address before the package ships, but we cannot guarantee changes once an order has entered fulfillment or been transferred to the carrier.

Tucker Brown is not responsible for packages delivered to an incorrectly entered address.

Lost, Stolen or Delayed Packages

Once an order has been transferred to the shipping carrier, Tucker Brown is not responsible for carrier delays, lost packages, stolen packages, or packages marked as delivered but not received.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking around your property, with neighbors or your building's front desk, and contacting the shipping carrier directly.

If you're still having trouble locating your order, please reach out to us. While we cannot guarantee replacement or reimbursement for packages lost or stolen after delivery, we'll always do our best to help.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery and include your order number and photos of the item and packaging.

We'll work with you to make it right.

Questions?

We're a family-owned small business, and there's a real person behind every Tucker Brown order. If you have a question about your shipment, please reach out to our customer service team.

Thank you for shopping small and being part of the Tucker Brown story — whether it's your first order or your fiftieth.

Tucker Brown
Fort Worth Stockyards
Est. 1986